Terms and Conditions

Last updated: August 2, 2026

These Terms and Conditions (“Terms”) apply to purchases from and use of the website and online store operated by:

Superwatchman AB
Company registration number: 559252-3111
VAT registration number: SE559252311101
Kivra: 559252-3111
106 31 Stockholm
Sweden
Email: hello@superwatchman.com

In these Terms, “Superwatchman,” “we,” “us” and “our” refer to Superwatchman AB. “You” and “customer” refer to the person using the website or purchasing from us.

Our store is hosted by Shopify, which enables us to provide our online store and related services.

Please read these Terms before placing an order. By placing an order, you confirm that you have read and accepted them.

Nothing in these Terms limits any mandatory rights available to you under applicable consumer law.

1. Eligibility and Customer Information

You must have the legal capacity required to enter into a binding agreement.

If you are under the age of majority in your country, you may only place an order with the authorization of a parent or legal guardian where permitted by law.

You are responsible for ensuring that the information provided when placing an order or creating an account is complete and accurate. This includes your name, delivery address, email address and payment information.

You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorized access to your account.

2. Products and Product Information

We aim to present our watches, accessories and other products as accurately as possible.

Product images are illustrative. Colors, textures, dimensions and finishes may appear differently depending on lighting, photography, screen settings and manufacturing tolerances. Natural materials may also contain variations that are part of their character.

Product descriptions, specifications, measurements, availability and included accessories are stated on the relevant product page. Please review this information before ordering.

We may update or discontinue products that have not already become subject to a binding purchase agreement.

3. Limited Editions

Certain products may be produced in limited quantities.

Where a product is described as limited to a specific number of pieces, the stated limitation applies to that edition as described on the product page.

Product numbering, including descriptions such as “One of 33,” does not guarantee a specific individual serial number unless expressly confirmed by us in writing.

Limited availability does not restrict any mandatory consumer rights, including rights relating to defects, delayed delivery or withdrawal.

4. Orders and Formation of the Purchase Agreement

By submitting an order, you make an offer to purchase the selected products under these Terms.

After receiving your order, we will send an electronic acknowledgment showing the products ordered and the information you provided. An acknowledgment that we have received your order does not necessarily mean that the order has been accepted.

A binding purchase agreement is formed when we send an order confirmation expressly accepting the order or dispatch the product, whichever occurs first.

We may decline an order before a binding agreement is formed for legitimate reasons, including:

• The product is unavailable.

• Payment could not be authorized.

• The order appears fraudulent or unauthorized.

• Delivery cannot reasonably be completed to the supplied address.

• The product or price contained an obvious and material error.

If payment has already been collected for an order that we do not accept, we will refund it without undue delay using the original payment method.

Once an agreement has been formed, we will not cancel or materially change it unilaterally except where permitted by law or agreed with you.

5. Pre-orders

Products identified as “pre-order,” “available for pre-order” or similar are not ready for immediate delivery.

The product page will state the expected delivery or dispatch period available at the time of purchase. Such dates are estimates unless expressly stated to be guaranteed.

Production and delivery schedules may change due to manufacturing, quality control, customs, transportation or other circumstances. If a material delay occurs, we will notify you and provide an updated estimate.

Your statutory rights concerning delays, cancellation and withdrawal remain unaffected.

If we cannot fulfill a pre-order, we will cancel it and refund all amounts paid for that product without undue delay.

6. Prices, Taxes and Payment

Prices are displayed in the currencies supported by our store.

The total price payable, including applicable taxes and shipping charges collected by us, will be shown before you place the order.

For deliveries within Sweden and the European Union, prices include VAT where required.

For deliveries outside the European Union, customs duties, import taxes, brokerage charges or local fees may apply unless checkout expressly states that these costs are included. Such charges are imposed by the destination country and may be payable by the recipient.

You are responsible for checking applicable import restrictions and charges before ordering. We are not responsible for charges imposed by customs authorities that were not collected by us at checkout.

Payment is processed through the payment methods offered at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method.

We do not normally receive or store your complete payment card details. Payments are handled by Shopify Payments or another payment provider.

7. Pricing and Information Errors

We take reasonable care to ensure that prices, descriptions and availability are accurate.

If we identify an error before accepting an order, we may correct the information and ask whether you wish to proceed under the corrected terms.

If an obvious and material pricing or product-information error is discovered after an agreement has been formed, we will contact you promptly and seek an appropriate resolution. Nothing in this section allows us to disregard a binding agreement or mandatory consumer rights.

8. Order Changes and Cancellation Before Delivery

Contact hello@superwatchman.com as soon as possible if you need to change or cancel an order.

We cannot guarantee that an address or product can be changed after processing or dispatch has begun.

Consumers may have a statutory right to cancel an order before delivery. We may be entitled to compensation for reasonable costs directly caused by the cancellation where permitted by applicable law.

If the order has already been dispatched, it may need to be handled as a return under our Refund Policy.

9. Shipping and Delivery

Available shipping methods, charges and estimated delivery times are shown at checkout or on the relevant product page.

Delivery times are estimates unless expressly stated otherwise. An order is considered delayed if it is not delivered within the agreed period or, if no period was agreed, within the period required by applicable law.

We are responsible for the shipment until you, or a person designated by you other than the carrier, takes physical possession of the product.

Risk does not transfer to you merely because the order has been handed to a carrier selected or offered by us.

If you independently appoint a carrier that was not offered by us, risk may transfer when the product is handed to that carrier, where permitted by law.

Please inspect the shipment when received and contact us promptly if it is damaged, incomplete or incorrect.

You are responsible for providing an accurate and accessible delivery address. Additional reasonable costs caused by an incorrect address, refusal to accept delivery or failure to collect the shipment may be charged where permitted by law.

10. Delayed, Lost or Damaged Deliveries

If your order is delayed, lost or damaged during transportation, contact hello@superwatchman.com.

Depending on the circumstances and applicable law, you may be entitled to require delivery, set an additional reasonable delivery period, cancel the purchase or receive a refund.

We may ask you to provide photographs, packaging information or other reasonable documentation needed to investigate damage or a missing shipment.

Your rights against us are not limited because a third-party carrier performed the delivery.

11. Right of Withdrawal and Returns

Consumers purchasing at a distance generally have a statutory right to withdraw from the purchase within 14 days from the day the product is received, without providing a reason.

Instructions for exercising the right of withdrawal, return shipping, refunds, exceptions and the standard withdrawal form are contained in our Refund Policy, which forms part of these Terms.

Custom-made or clearly personalized products, including certain engraved items and special orders, may be excluded from the statutory right of withdrawal where permitted by law.

Nothing in this section limits your rights concerning defective, damaged or incorrectly supplied products.

12. Defective Products and Statutory Consumer Rights

Products must conform to the purchase agreement and applicable law.

If a product is defective, damaged, incorrectly supplied or does not conform to its description, contact hello@superwatchman.com and include:

• Your order number.

• A description of the issue.

• Photographs or other relevant documentation where reasonably possible.

Consumers in Sweden generally have the right to complain about an original defect for three years from delivery. Different or additional mandatory rights may apply in your country.

Depending on applicable law and the circumstances, available remedies may include repair, replacement, price reduction, reimbursement or cancellation of the purchase.

Any voluntary commercial warranty offered for a particular product is additional to, and does not replace or restrict, your statutory rights.

13. Intellectual Property

The website and its contents, including trademarks, names, logos, product designs, text, photographs, video, graphics, layouts and other material, are owned by or licensed to Superwatchman AB and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

Without prior written permission, you may not reproduce, modify, publish, distribute, sell, license, scrape, commercially exploit or create derivative works from protected content, except where permitted by law.

Third-party names, trademarks and content remain the property of their respective owners.

14. Reviews, Feedback and User Content

If you voluntarily submit a review, photograph, comment, suggestion or other content to us, you confirm that:

• You have the right to submit it.

• It does not infringe another person’s rights.

• It is not unlawful, misleading, abusive or malicious.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt and display that content for operating, improving and marketing our business and products.

This license does not transfer ownership of your content to us.

We may remove user content that violates these Terms or applicable law.

15. Third-Party Services and Links

Our website may contain links to third-party websites or use services and tools provided by third parties, including payment, shipping, social media and technology providers.

We are not responsible for the content or independent practices of third-party services that we do not control.

Third-party services may be governed by separate terms and privacy policies. Nothing in this section excludes responsibility that cannot lawfully be excluded.

16. Privacy and Cookies

We process personal data in accordance with our Privacy Policy.

We use necessary cookies to operate and secure the store. Subject to your consent where required, we may also use analytics and advertising technologies.

You can manage non-essential cookies through the cookie banner or privacy settings available on the website.

Disabling essential cookies may prevent certain website or checkout functions from operating correctly.

17. Acceptable Use

You may not:

• Use the website or Services for unlawful or fraudulent purposes.

• Attempt unauthorized access to accounts, systems or data.

• Introduce malware or other harmful code.

• Interfere with the security, availability or operation of the Services.

• Scrape or extract protected content for commercial use without authorization.

• Misrepresent your identity or payment authority.

• Infringe intellectual property, privacy or other legal rights.

We may restrict or suspend access where reasonably necessary to protect the Services, customers or third parties, investigate suspected misuse or comply with law.

Suspension does not affect rights and obligations relating to an existing purchase agreement unless permitted by law.

18. Availability of the Website

We aim to keep the website available and accurate, but do not guarantee uninterrupted or error-free access.

We may temporarily suspend access for maintenance, security, technical or operational reasons.

Website downtime does not affect rights under an existing purchase agreement.

19. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as natural disasters, war, government action, major transportation disruption, widespread system failure, labor disputes or interruption of essential utilities.

We will take reasonable steps to reduce the effects of such an event and will inform affected customers where appropriate.

This section does not remove any right to cancel or receive a refund that you have under mandatory law.

20. Liability

We are responsible for losses that are a foreseeable consequence of our breach of these Terms or applicable law.

To the fullest extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when the agreement was formed, or for business losses arising from a purchase made primarily for commercial purposes.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Intentional misconduct or gross negligence.

• Defective products where liability cannot be excluded.

• Any liability or consumer right that cannot lawfully be excluded or limited.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will apply only to the extent legally permitted.

The remaining provisions will continue in effect.

22. No Waiver

If we delay or fail to enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

23. Governing Law and Mandatory Consumer Protection

These Terms and purchases from us are governed by Swedish law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections applicable in your country of residence.

Any dispute may be brought before a competent court in accordance with applicable law.

24. Complaints and Dispute Resolution

If you have a complaint, contact us first at hello@superwatchman.com so that we can attempt to resolve it.

Consumers may be entitled to refer a dispute to:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
Website: www.arn.se

We intend to participate in applicable alternative dispute-resolution proceedings and evaluate ARN’s recommendations in good faith.

Consumers residing outside Sweden may also contact their local consumer authority or European Consumer Centre where applicable.

25. Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices or legal obligations.

The version applicable to your purchase is generally the version in effect when you placed the order.

Changes made afterward will not retroactively alter an existing purchase agreement unless required by law or expressly agreed with you.

The latest version will be published on this page with an updated revision date.

26. Contact

Questions concerning these Terms, an order or a product can be directed to:

Superwatchman AB
Company registration number: 559252-3111
VAT registration number: SE559252311101
Kivra: 559252-3111
106 31 Stockholm
Sweden

Email: hello@superwatchman.com