Refund policy

We offer a 14-day return window from the day you receive your item.

To be eligible for a return, the item must be unused, in the same condition you received it, with all tags, protective films, accessories, manuals, and original packaging included. A receipt or proof of purchase is required. Items sent back to us without prior authorization will not be accepted.

How to start a return
Email us at hello@swmwatch.com to request a return. Once approved, we’ll send you return instructions and confirm the return address.

Damages & issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at hello@swmwatch.com so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including:

• Custom or personalized products (such as special orders or engraved items)

If you have questions about a specific item, contact us before purchasing.

Exchanges
The fastest way to get what you want is to return the item you have (after approval). Once the return is processed, place a new order for the desired item.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email hello@swmwatch.com.