Warranty Information

We offer a two-year warranty from the date of purchase for all watches, which covers manufacturing defects on the watch itself (movement, case, and crystal). Other parts not mentioned are not covered by this warranty. To have a replacement covered under this warranty, please use our contact form on the “contactus” page. In the email, please specify your name, address, order number, and a detailed description of the issue. Finally, write “reclaim of purchase” as the subject of the email or letter.

Please note
that repair/replacements will be charged in the following cases, even during the warranty term:

– Failure
or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.).

– Failure
or damage caused by unjustifiable repair or modification.

– Failure
or damage caused by fire or water, or a natural disaster such as an earthquake.

– Esthetical
changes that occur during normal wear and tear and aging (minor scratches on the case and/or crystal, alteration of the color on the wristband, and peeling of the plating).

– In case
the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.

– If the
warranty is not submitted along with the watch.

The case,
dial, hands, crystal, watchband, or other parts thereof may be replaced with substitutes if the originals are not available. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the customer.